Supportive / Assisted Living Details

At Norfolk Manor retirement home we go out of our way to enable our residents to “Age in Place” as long as they are comfortable and with to remain at Norfolk Manor. As their care needs change so do our flexible care options.

In additional to our basic level of care we offer several Levels of Supportive Care based on the individual needs of our resident.

A Supportive Living Package is required when a person needs regular assistance in any of the following areas;

  1. Dressing – assisted in part
  2. Incontinence – regular assistance required with toileting, changing of  absorption products and/or peri care
  3. Assistance Shaving – regularly
  4. Assistance to and/or from meals and activities. Unable to navigate on their own.
  5. Memory Assistance constant reminding beyond simple queuing –or queuing for ADL (Activities of Daily Living) such as getting washed, dressed, coming for meals  that then require assistance to complete
  6. Repositioning : unable to transfer (ie: from bed to chair) on their own on a regular basis
  7. Meals delivered to the room on a regular basis (breakfast is the exception)
  8. Medical Dressings – other than simple first aid and those considered “WOUND CARE” would required an Outside Agency
  9. Assistance with Feeding
  10. Repositioning every 2 hours
  11. Repetitive Anxiety Behaviour
  12. Full Personal Care – AM
  13. Full Personal Care – PM
  14. Catheter Care
  15. Ostomy Care
  16. Mouth Care – am /pm , unassisted by resident
  17. Percussion Therapy
  18. Injection Therapy- Daily
  19. Exit Seeking – “Wandering Risk”- requiring hourly checks or other measures  (RFI Bracelet may be required)

Level 1

Required when a person needs regular assistance with any one (1) of the areas of assistance as identified above.

Level 2

Required when a person needs regular assistance with any 2 of the following areas

Level 3

Required then a person needs regular assistance with any 3 of the following areas;

Level 3 +  ….as arranged




HOUSEKEEPING“In addition to our usual services”

Daily:              –           Washrooms inspected and cleaned as necessary

–            Inspection and changing of towels as necessary

–            Inspection and changing of sheets as necessary

Towels:          Checked daily, EXTRA – as required

 LAUNDRY                Laundry collected 2x weekly (min.) and returned same day

 NURSING CARE:               

In addition to the normal group of nursing services the following are included:

Medication:               –           Documentation/ Dispensing only with Dr. Order

–           Delivery to the resident’s room if required

Bathing/Shower:    –           Assistance in and out of tub – (2) weekly

–           Sponge bathing in bed as required (Plus/Premium package Only)

–           Access to our SPA Room Step in Jacuzzi Tub

Dressing:                       –           Assistance with choice of clothing and shoes

                                         –           Assistance to change and dress

 Care and Counsel:         –           As required to meet the changing needs of the client

–           Maximum 2 hours per month

Toileting Routine:              Personal Assist Daily ( in accordance with Selected Package)

Including assistance to change pad and Peri Care

Meals:                        –          3 meals daily: served in the room as required

–           Special diets accommodated

  • Specialty foods will be an added cost

 PRIVATE DUTY AVAILABLE- Discuss with Administration as needed

  1.  Registered Staff available at a rate of $30.00/hour
  2.  Non-Registered / Companion Staff are available at a rate of $22.00/hour

Note: rates are subject to change

As each and every person and situation is unique please contact our Managing Director David Ing directly to discuss your needs.